FAQ

Common questions about supported devices, what to install in your network, how credentials and data are handled, requesting a trial, pricing and private deployment.

Product and devices

Which devices are supported?

Huawei (VRP 5) and H3C (Comware 7) network devices, collected with read-only commands over SSH or Telnet. SNMP collection requires a standalone executor.

Will it change my device configuration?

No. Topolux runs only read-only commands and limited connectivity probes (ping and tracert), and currently never changes device configuration. The platform verifies which devices each task may reach and which commands it may run before handing it to an executor.

What do I need to install in my network?

It depends on how you use it:

  • Only on site with a phone: nothing else. Connect your phone to the device management network and collect with the app’s built-in phone executor.
  • Scheduled inspections, unattended operation or SNMP collection: run a standalone executor on an always-on Windows (x64) PC inside your network. The PC needs to reach the device management network and make outbound HTTPS connections to the Topolux platform. No inbound access is needed.

See Executors for details.

Should I use the phone executor or a standalone executor?

A standalone executor suits larger networks, and the phone executor suits a few devices on site. You can use both: a task can name a default execution location and a backup one.

Data and security

Where are device credentials stored?

There are two ways. Credentials kept in the phone’s vault are encrypted on the phone, and the platform cannot decrypt them. Credentials entered on the web and credentials for standalone executors are stored encrypted by the platform, and released to the standalone executor only to run an authorized task. See Security.

Are my configurations and logs sent to a large language model?

Raw configurations and logs are never sent to the model, and whatever does reach it is redacted first. The model only produces proposals and suggestions. It never connects to devices and never approves anything for you. Features that use the model are rolling out during the trial. Inspections, checks and reports that do not use the model are judged by thresholds and rules.

Can I trust the findings? How do I check them?

Every finding carries the command output and the time it was collected, and you can open the original to check. Where evidence is missing, Topolux says so instead of guessing.

Trial and purchase

How do I request a trial?

Topolux is currently available by invitation. Contact us to request a trial.

How much does it cost?

There are three plans at ¥99, ¥299 and ¥499 a month. See Pricing. Billing is not open yet; Topolux is currently available by invitation.

Do you offer private deployment?

Private deployment is arranged case by case. Please contact us.

Topolux is currently available by invitation. Contact us to request a trial.

Request a trial